Privacy notice.
How your information is handled when you contact Graham through this website. Updated 28 October 2026.
Who looks after your information
Anything you send is the responsibility of Graham Johnson of Darwen, Lancashire. His business name is G.S Johnson, and its full trading name is Graham Johnson Plumbing & Heating Services. Questions can go to him on 07725 416 955 or [email protected].
The information involved
The enquiry form asks for your name, a phone number and a description of the work. You can also choose to give the type of job, your postcode and an email address. Nothing beyond what you type is gathered.
The job description should only be about the work. There's no need to include health details or other sensitive information.
What it's used for
Graham uses your details to reply, book a visit and prepare a quote, and for nothing else. Nobody is signed up to newsletters, and your information is never sold or shared for marketing. Under UK GDPR, the legal bases are pre-contract steps you've asked for and Graham's legitimate interest in answering enquiries.
Services that handle it
- Cloudflare, which runs the website and the code behind the form
- Resend, which turns the enquiry into an email and delivers it
- Google, whose Gmail service holds Graham's inbox
Where any of these providers work with information outside the UK, they rely on their own approved safeguards.
How long it's held
Once the email has gone, the website holds nothing. In Graham's inbox, enquiries that don't lead to work are removed two years after you were last in touch. Those that do are filed alongside the job and tax records for the legally required period.
Cookies
None. The site has no analytics, tracking or advertising code, and its fonts are loaded from the site itself.
Your rights
You're entitled to see the information held about you, have it corrected or removed, or ask for it not to be used. Contact Graham on 07725 416 955 or [email protected]; it's free, and you'll have an answer within a month. If you're not satisfied, you can complain to the ICO, the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.